If not frequently then either anticipated or we just think the answer is interesting.
Where are you?
Our workshop is in Loudwater, just outside High Wycombe in Buckinghamshire. The Postcode is HP10 9RH.
Can you deliver?
Of course. For non-furniture items we charge a flat rate however many items you purchase. Furniture delivery is priced per item. For multiple items to a single address you will only pay for the highest priced item. Our standard rates are based upon UK mainland delivery and exclude some more remote areas. If you are lucky enough to live in one of these please let us know and we will get a quote for you.
Our courier feels the following places are ‘remote’
- PO30-PO41 Isle Of Wight
- All IM Postcodes Isle Of Man
- All JE Postcodes Jersey
- All GY Postcodes Guernsey
- All BT Postcodes Northern Ireland
- All ZE Postcodes Offshore Island
- All HS Postcodes Offshore Island
- PA20, PA31, PA35, PA41 + Offshore Island
- KA27 Offshore Island
- TR21-25 Isle of Scilly
- All KW Postcodes Highlands and Offshore Islands
- All IV Postcodes Highlands
- All AB Postcodes (Except AB21-25) Grampian
- All DD Postcodes (Except DD1) Tayside
- KY13 Tayside
- All PH Postcodes (Except PH1&PH2) Tayside, Grampian, Offshore Islands
- All DG Postcodes Dumfries & Galloway
- All TD Postcodes (Except TD15) Border Counties
- EH38,43,44,45,46 Border Counties
Our delivery charges are based upon weekday deliveries. They should arrive with you between 08:00 and 18:00 on the agreed day. They are delivered to your door and do require a signature. Please bear in mind some of our items are pretty heavy and ensure you can move them inside safely. We can provide weights and sizes for individual packages if required. Weekend deliveries or deliveries prior to a given time can be arranged but will attract a surcharge. Contact us if you would like a quote.
Can I collect?
Absolutely. Drop us an e-mail and we will be in touch to arrange a mutually convenient time and date. If you purchase through the normal checkout we will refund you as soon as we receive your e-mail and contact you to arrange collection.
What is the lead time for Made to Order items?
We aim to ensure that orders are fulfilled within 20 working days of receiving payment and finalising any design information with you but we normally beat this substantially. If you have a particular deadline let us know and if we can, we will commit to it before you place your order.
How long does it take to receive off the shelf items?
We aim to dispatch orders within 48 hours of receiving your order. Our courier quotes three to five days for delivery for smaller items. We will let you know when orders are dispatched and send you tracking info.
Will my item look exactly like the one on the website?
In short, no. We use materials that have a naturally occurring form or are recycled. They are inherently unique so there are likely to be colour and shape variations. If there is something particular about the one in the photo that you love, let me know and I can try to ensure that the one we send is similar.
Because your item is made individually we learn through doing, so designs do evolve as we find better ways of doing things and there may be small differences in the design or materials used but these are always changes that we believe make for a better product.
How Easy is Your Furniture to Assemble?
Pretty easy. I try to keep things as simple for you as possible. Most of our beds, for example, take less then ten minutes to put together. We keep all our assembly instructions on-line so you can check them out before you buy.
Can you undertake Contract Work?
Yes. We are happy to take on larger orders for multiple items and for the fit out of offices, retail premises, etc. We carry full product and public liability insurance.
How big are standard size beds?
The bed industry is very odd. It does not seem to want to settle on a standard size for mattresses. We work to dimensions provided by UK mattress manufacturers and sellers as follows.
All sizes are in mm
The problem is that not every mattress manufacturer works to these standards or publish their exact sizes. Some work to imperial even when their literature says otherwise and make a Super King 6′ wide which is 29mm wider than the standard. Not always the end of the world but not great.
We think the best bet is to build to these sizes as standard but let you have the option of varying it so that it matches up exactly. So if you are buying a new mattress and bed we suggest that if you can possibly find the space, you buy the new mattress, measure it and let us know the size and we will build the bed to suit. The big manufacturers just build the bed to the larger size and if the mattress is a bit smaller it will just slop about or have a bit of a gap round it but we think you deserve better than that.
Oh and just to confuse things, European sizes (including those from a famous meatball selling furniture store in the UK) and American are different again.
In conclusion, please make sure you know your mattress size before confirming with us and remember, we don’t charge any extra for having a bed made to exactly the size you need.
Do you accept returns?
We will accept the return of any item that is damaged or faulty upon receipt. Just notify us within fourteen days of receipt. We will pay for the return postage and provide a replacement or refund of the purchase price and postage.
We will accept the return of any stock item within fourteen days for any reason, provided it is returned to us in undamaged condition. Under these circumstances we refund the purchase price but not the postage.
We cannot accept returns on items that are made to order or custom made unless they are faulty so it is important that you satisfy yourself that you have ordered the correct item and provided us with the correct specification.
Can I supply you with wood to use in a custom design?
‘Yes please’ is the simple answer. We can use virgin wood e.g. from your tree (See our your tree service) or we can design and make pieces that incorporate wood you have found or even reclaimed from existing furniture or construction. Send us some photos and let us know what you are trying to achieve so that we can discuss some options.
Can you modify an existing piece of furniture?
Happy to. We are all in favour of extending the life of the stuff around us. If we can keep it going by retaining the best bits in a new piece or modifying it to fit in a new environment, that’s great. Send us some photos and let us know what you are trying to achieve so that we can discuss some options.
This is all very friendly but I bet you have reams of terms and conditions that aren’t?
I hope our T&C’s are simple and friendly. They are here.
Sometimes we like to cast penguins into our furniture just for the sheer aesthetic appeal. You read this far? Wow! Really didn’t think that would happen. We don’t abuse penguins, honest.